End User License Agreement

Thank you for choosing Rella! This End User License Agreement ("Agreement" or "EULA") is a legal contract between you ("you," "your," or "Licensee") and Rella, Inc. ("we," "us," or "our"). By accessing or using Rella, including our AI-powered assistant Ella, you agree to be bound by these terms.

This EULA governs your access to and use of the Rella platform, including any updates, upgrades, associated services, content, and AI features ("Product").

License Grant

We grant you a limited, non-exclusive, non-transferable license to use Rella for your business or personal use in accordance with this Agreement and your subscription level.

Intellectual Property

Rella, Inc. owns all rights, title, and interest in the platform, software, content, and features. You may not copy, distribute, reverse-engineer, or otherwise exploit any part of the Product except as permitted by this Agreement.

Use Of AI-Powered Assistant ( ELLA )

Rella includes a feature called Ella, an AI-powered assistant that uses large language models provided by third-party providers including, but not limited to, Anthropic (Claude), OpenAI, and Google Gemini on all Premium and Premium Plus plans. By using Ella, Premium and Premium Plus users acknowledge that their input and context may be shared with third-party AI providers to generate responses.

Purpose of Use

Ella is designed to provide informational and creative assistance to users. Content generated by Ella is for informational and creative assistance purposes only. Users are solely responsible for reviewing, editing, and ensuring the accuracy, compliance, and appropriateness of all content before relying on, publishing, or otherwise using it.

Third-Party AI Services

By using Ella, you acknowledge and agree that:

  • Prompts, user inputs, and relevant context may be transmitted to third-party AI providers for the purpose of generating responses.

  • The processing of this data is governed by the terms and privacy policies of the respective third-party providers.

  • Rella, Inc. does not control and is not responsible for the behavior, output, or consequences of using these third-party AI services.

  • Rella, Inc. disclaims all warranties related to the accuracy, reliability, completeness, or usefulness of any AI-generated content.

  • Premium and Premium Plus users are automatically opted in to AI features via Ella.

User Responsibility & Risk

  • You agree to use Ella at your own discretion and risk.

  • You must not use Ella to generate or disseminate harmful, unlawful, infringing, or unethical content.

  • You are responsible for ensuring that any output used complies with applicable laws, regulations, industry standards, and any contractual obligations.

  • You may not use Ella to process or transmit sensitive personal data, confidential client information, or data subject to special regulatory requirements (e.g., HIPAA, GDPR sensitive categories) without appropriate safeguards.

AI Usage Limits and Access

  • Ella is subject to usage limits as outlined in your plan. Additional usage may incur charges.

  • Rella reserves the right to monitor usage, restrict access, or suspend AI features in cases of abuse, misuse, or violation of these terms.

No Warranties or Guarantees

Rella, Inc makes no guarantees about the accuracy, completeness, legality, or suitability of content generated by Ella. All outputs are provided “as-is,” without warranty of any kind, and you use them at your own risk.

Limitation of Liability

To the fullest extent permitted by applicable law, Rella, Inc. shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from the use of Ella or reliance on any AI-generated content. This includes, but is not limited to, errors or omissions in content, regulatory compliance failures, reputational harm, or any business losses resulting from content produced using Ella.

Sensitive and Regulated Use

Ella is not intended for use in any context where accurate, professional, or regulatory-compliant output is required, including but not limited to medical, legal, or financial advice. You agree not to rely on Ella for such purposes.

By using our software application, you are agreeing to be bound by the Youtube Terms of service found here.

User Responsibilities

You are responsible for:

  • All activity under your account.

  • Ensuring content generated or shared through Rella complies with applicable laws and regulations.

  • Reviewing and editing AI-generated content before using or publishing it.

Termination

We may suspend or terminate your access to Rella if you violate this Agreement. Upon termination, you must stop using the Product and delete any copies.

Refund Policy

Subscriptions are non-refundable. You may cancel anytime, and you'll retain access for the remainder of your billing cycle.

Governing Law

This Agreement is governed by the laws of the State of North Carolina. Any disputes will be handled in courts located in Raleigh, North Carolina.

Updates to This Agreement

We may update this EULA from time to time. We’ll notify you of significant changes, and your continued use of Rella confirms your acceptance of the updated terms.

Contact Us

If you have any questions about our Terms and Conditions, please email contact@getrella.com.

By using Rella, you agree to this EULA. If you don’t agree, please don’t use the platform.